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Troubleshooting

Common issues and solutions for WPSEC Security.

Plugin Does Not Activate

  • Verify your PHP version is 7.4 or higher.
  • Check for plugin conflicts by deactivating other plugins temporarily.
  • Ensure WordPress is version 5.8 or higher.
  • Check the wp-content/debug.log file for error messages.

Firewall Blocking Legitimate Traffic

  1. Go to WPSEC → Firewall → Blocked IPs.
  2. Find the blocked IP address.
  3. Click Whitelist to permanently allow it.
  4. Consider whitelisting your office or home IP address proactively.

Security Score Not Updating

  • Run a fresh scan from the Hardening tab.
  • Clear any caching plugins you have active.
  • Allow up to 5 minutes for score recalculation after applying fixes.

Email Notifications Not Arriving

  • Check that your email address is correct in WPSEC → Settings → Notifications.
  • Verify your WordPress site can send emails (test with a password reset).
  • Check spam/junk folders for WPSEC emails.
  • Consider using an SMTP plugin for reliable email delivery.

Performance Concerns

WPSEC is designed for minimal performance impact:

  • The firewall adds less than 5ms to request processing.
  • Background scans run during low-traffic periods.
  • The Performance Guard monitors latency budgets and flags slow operations.
  • Check WPSEC → Diagnostics → Performance for detailed timing data.

Compatibility Issues

WPSEC is tested with popular plugins and themes. If you experience conflicts:

  1. Update all plugins and themes to their latest versions.
  2. Deactivate other security plugins (running multiple security plugins causes conflicts).
  3. Check the WPSEC diagnostics page for detected incompatibilities.
  4. Contact support with your diagnostics export if the issue persists.

How to Export Diagnostics

For support requests, export your site diagnostics:

  1. Go to WPSEC → Diagnostics.
  2. Click Export to download a JSON file with system information.
  3. Attach this file when contacting support.

Tip: Always keep only one security plugin active. Running WPSEC alongside another firewall plugin will cause conflicts.